Privacy policy

At Neurotechnology UAB (company code: 120441850, address: Laisvės pr. 125A, Vilnius, Lithuania, email: brainaccess@neurotechnology.com) and its affiliated entities we take User privacy and personal data protection very seriously. In this Privacy Policy we set data protection standards and describe how information from User (“User“) is collected, used, maintained and disclosed by brainaccess.ai Website and Services. This privacy policy applies to the brainaccess.ai website (“Site“) and all software products and related services offered by brainaccess.ai Website. The aim of this Privacy Policy is to provide adequate and consistent safeguards for the handling personal data of potential client’s and existing clients’ data within Neurotechnology and its affiliated entities in accordance with the requirements of General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016, “GDPR“) and other applicable data protection laws.

Collection and storage of personal information

We may collect personally-identifying information, including the IP address and other internet server provider related information, when User:

Visits the Site.
Registers on the Site.
Fills a form.
Subscribes for a newsletter.
Makes other activities connected to the Site, to brainaccess.ai software products and cloud services.

We may process the following personal data provided by the User:

Name and / or Company name.
Email.
Website address.
Phone.
Address.
Photos.
Invoice related information.

User’s submission of his/her personal data to the Site shall be regarded, among others, as User’s explicit consent to the processing of that personal data for one or more specified purposes listed in this Privacy Policy. Before submitting photos with other individuals to the Site User shall get their permission.

Please note that the photos that User submits to brainaccess.ai Website or Services may be processed to allow unique identification or authentication of a person in the photo, but only if such processing is necessary to provide requested services.
We will store User’s personal data for the duration of the agreement and limitation period as defined by applicable law or until the consent for direct marketing or other consent based data processing is revoked.

User may visit the Site anonymously and refuse to provide personal information when asked, however, this may prevent User from using certain Site and services as well as evaluating services and software products provided by brainaccess.ai Website.

While User accesses the Site we may collect certain non-personally-identifying information:

Browser type.
Operation system.
Region of the world.
Other similar information.

We may use cookies – special files which browser may store on Users computer to retain certain information from visit to visit to the Site to enhance the Site user experience. User may switch off using of the cookies in User’s browser; however, some parts of the Site may not function properly.

We will not collect any other personal data about you from other sources. In case you think we may have more of your personal data than you provided, you may request our support team brainaccess@neurotechnology.com to provide you with all of your personal data that we have, and request it to be deleted. In such case you will have to prove your identity.

Use of personal information

We may use User’s personal information for:

Providing services requested by User.
Providing service demo for evaluation.
Managing User’s account.
Providing support and improving customer service.
Improving our Site and services.
Sending periodic promotion emails, newsletters and run other Site activities that may be useful for User.

We may use User’s email to send User information, updates, respond to inquiries, questions, promotional material etc. If User participates in the Site mailing list, User may receive company news, updates for related products or services, offerings, etc. User may choose to unsubscribe from the Site mailing list at any time by using detailed instructions provided in each mailing list email or by contacting us using email brainaccess@neurotechnology.com.

Protection of personal information

We are making our best efforts to implement various technical and organisational measures to protect User’s personal information while User uses brainaccess.ai Website, software products and services. We are committed to taking appropriate technical and organizational measures to protect personal data against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. Sensitive personal information is transmitted using SSL protocol which is encrypted and protected with digital signatures. However, there are no completely secure methods for transmitting, processing and storing digital information and, therefore, we cannot guarantee that information will never be misused. User must also ensure the appropriate technical and organisational measures to ensure data protection and compliance with applicable data protection law on his side.

To take advantage of the right to be forgotten User must contact us with a request to delete his or her account and related personal data from our servers. Once account is deleted, we will erase all personal data User has provided to us.

User, having any questions or complaints regarding the User’s personal data processing, can contact our Data Protection Officer directly via contact form.

Principles for processing personal data

We respect privacy rights and interests of each User. Neurotechnology and its affiliated entities will abide by the following principles when processing personal data:

Personal data will be processed lawfully, fairly and in a transparent manner in relation to the data subject.
Personal data will be collected for specified, explicit and legitimate purposes and will be processed for in accordance with those purposes.
Personal data collection will be limited to what is necessary to provide requested services.
Personal data will be accurate and, where necessary, kept up to date.
Personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
Personal data will be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

User’s rights

Any User may inquire about the nature of his or her personal data stored or processed by Neurotechnology and its affiliated entities. All such requests for access may be made by contacting us by email brainaccess@neurotechnology.com.

If any personal data is inaccurate or incomplete, User may request to correct the data. It is User’s sole responsibility to provide us with accurate personal data about him or her and to inform of any changes.

If User demonstrates that the purpose for which the data is being processed is no longer legal or appropriate, the data will be deleted, unless the law requires otherwise.

If User’s personal data processing for a particular purpose is based on his/her consent, then User has the right to revoke his/her consent for such processing at any time and we will stop the processing of his/her personal data for such purpose immediately. The User has the right to request and get his/her personal data processed by us in computer readable format.

We will respond free of charge to Users’ requests regarding their personal data processing without undue delay at latest within one month. We may reject such request if they will be considered unfounded or excessive, in which case we will provide rejection arguments.

Sharing of personal information

We do not disclose User’s personal information to anyone except if we believe it is necessary to comply with the law, enforce our policies, or protect our or others’ legal rights. This does not include trusted third parties which help us to operate our business and services as long as they agree to keep Users’ personally-identifying information confidential. We will require external third-party suppliers to comply with the Privacy Policy standards or to guarantee at least the same level of protection as ours when handling personal data. Such selected third parties will have access to certain personal data solely for the purposes of performing the services specified in the applicable contract. If we conclude that a supplier is not complying with these obligations, we will promptly take appropriate actions. Non-personally identifying information may be shared with third parties for marketing and other uses.

Additionally personal data transfer may be carried out only if applicable legal requirements are met and as long as the receiving entity ensures compliance with the GDPR for the transfer and any subsequent processing. Any transfer of personal data to data recipients in third countries outside the European Union or European Economic Area or to international organisations will be done strictly in accordance with the applicable GDPR requirements and will be based either on standard contractual clauses approved by the European Commission or other competent bodies or on other tools/arrangements/permits which authorise such transfer.

We may disclose certain personal data in response to lawful requests by legal authorities or in order to protect our legal rights, or in an emergency where the health or security of a person is threatened.

Direct marketing

We may use individual’s contact information to offer our products and services without his or her prior consent for direct marketing if he or she is our current or former client. In other cases we will not use individual’s personal data to offer him or her our software products and services, unless prior consent has been granted by the individual. We will ensure that any individual can easily opt-out from receiving such marketing communications.

Web marketing and visitors’ analytics

The Site uses web analytics services provided by Google, Inc. (“Google“). These services use cookies, which are text files placed on Users computer, to help the website analyse how users use the site. The information generated by the cookie about Users use of the website (including Users IP address) will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating Users use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate Users IP address with any other data held by Google. User may refuse the use of cookies by selecting the appropriate settings on Users browser, however please note that if User do this User may not be able to use the full functionality of this website. By using this website, User consent to the processing of data about User by Google in the manner and for the purposes set out above.

This site also uses Hotjar in order to better understand the visitors needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on behalf of Neurotechnology in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Third party websites

Our Site, software products and services may include links to other websites or services as well as other websites or services may link to our Site, software products or services. We are not in control of these third party sites, software or services. These third party sites, software or services may have separate terms and policies. We do not have any responsibilities or liabilities for the content or activities of these linked third party sites or services.

Children’s online privacy protection

The Site, our software products and services are not designed for use by or to attract children. We do not collect any information from anyone who we actually know is under 16 years old. Users under the age of 16 should not submit their personal data for subscribing to our email newsletters and services and we will delete any such data if we become aware of it.

Changes to this privacy policy

We reserve the right to modify the Privacy Policy as needed, for example, to comply with changes in laws, regulations, Neurotechnology practices and procedures, or requirements imposed by data protection authorities.

If we decide to change this privacy policy we will update this page together with modification date below. We encourage User to frequently check this Privacy Policy for any updates. You understand and agree that it is your responsibility to check periodically this Privacy Policy for updates to become informed about any changes.

The Privacy Policy and brainaccess.ai Website and Services personal data processing is governed by the laws of the Republic of Lithuania and the European Union.

This Privacy Policy was last updated on December 07, 2018.

User’s acceptance of these terms

By using our Site, software products and services you agree to this Privacy Policy. Your use of the Site, software product and services after this Privacy Policy is changed implies you agree to the changed terms. If you do not agree to this Privacy Policy do not use our Site, software products and services.